Privacy Policy

At Shebikeshebikes, we’re committed to protecting your privacy and handling your personal information with care.

This Privacy Policy explains what information we collect, how we use it, and your rights relating to that information.

1. Who We Are

Shebikeshebikes is a cycle tourism business based in Central Otago, New Zealand. We provide bike hire, passenger and luggage transport, itinerary planning, and support services along trails including the Otago Central Rail Trail, Lake Dunstan Trail, Roxburgh Gorge, and Clutha Gold Trails.

Our website address is: https://www.shebikeshebikes.co.nz

2. What Information We Collect

Booking details: name, email, phone number, accommodation preferences, group size, dates of travel.
Enquiry form data: name, contact details, and any message you submit via our contact forms.
Newsletter sign-ups: your name and email address if you opt-in.
Website usage data: pages visited, time on site, browser type, and location (approximate), collected via cookies and analytics tools like Google Analytics.

3. How We Use Your Information

Process and manage your bookings
Respond to your enquiries
Provide customer support
Send you trip information, confirmations, and updates
Improve our website and services
Send marketing emails if you’ve opted in (you can unsubscribe at any time)

4. How We Protect Your Information

Using SSL (Secure Socket Layer) encryption on our website
Limiting access to booking and personal data to authorised staff only
Regularly updating our systems and software

5. Sharing Your Information

We only share your information when necessary to fulfil your booking, such as:

With accommodation providers or shuttle drivers involved in your itinerary
With payment processors for secure transaction handling
With our trusted newsletter/email provider if you’ve opted into marketing emails

We do not sell or rent your personal information to any third party.

6. Cookies and Analytics

We use cookies to improve your experience on our website. Cookies help us:

Understand how visitors use our site (via Google Analytics)
Remember preferences you’ve set
Provide relevant content

You can manage or disable cookies through your browser settings.

7. Your Rights

You have the right to:

Request a copy of the personal data we hold about you
Ask us to correct or delete your data
Withdraw consent for marketing emails at any time

To exercise any of these rights, please email us at bookings@shebikeshebikes.co.nz.

8. External Links

Our website may contain links to other websites. We are not responsible for their privacy practices. Please check their privacy policies if you visit them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll update the “Last updated” date at the top of this page. We encourage you to check back periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Shebikeshebikes
Email: bookings@shebikeshebikes.co.nz
Phone: +64 3 447 3271